Cancellation by Customer

• More than 48 Hours Notice: Full refund.
• 24-48 Hours Notice: 50% refund.
• Less than 24 Hours Notice or No-Shows: Forfeit of payment.

Rescheduling by Customer

• More than 48 Hours Notice: Accommodated based on availability without additional fee.
• Within 48 Hours Notice: May incur a fee and will be subject to availability.

Cancellation by Turks Tides

• Tour Cancellations: Due to unfavorable weather conditions, safety concerns, or unforeseen circumstances. Full refund or rescheduling at no additional cost.

Refund Process

Processing Time: Refunds will be processed within 7-10 business days to the original payment method used at the time of booking.